Refund and Returns Policy - Claws N Paw Pets Supplies

Overview

We can only accept exchange or return due to suppliers/ manufacturers defects within 7 days upon delivery. If 7 days have passed after the delivery, there is strictly no refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable or refunds items:

~ Sales/ promotion items

~ Food that your pets do not like or have allergies (ingredients are stated clearly).

~ Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

To complete your return, we require a receipt or proof of purchase.

Refunds

For exchange/return, do send us an email with photographs to clawsNpaw@outlook.com . Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

To return your product, you should mail your product to us after you have contacted and informed us about it. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For refunds, there will be a processing/admin charges @ 5% of the item amount for item refund OR 5% of total bill for full purchase including shipping cost.

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at clawsNpaw@outlook.com .

Shipping returns

To return your product, you should mail after contacting us and we will provide you the address.: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at clawsNpaw@outlook.com .

Contact us at {email} for questions related to refunds and returns.